topic service issue in Get Support

service issue

Glycy — Tue, 29 Oct 2024 02:55:49 GMT

will someone be able to provide help to my problem?

i changed from bell to esim public mobile and since then i havent used it for outgoing text and calls, it says SOS only. but i am able to use the data. my bf has same plan but he has no problem at all.

i tried to set my public mobile as primary and turned off bell, as a result it showed no sim. idk what else to do and customer service don’t seem to help either

Re: service issue

hTideGnow — Tue, 29 Oct 2024 02:59:51 GMT

hi @Glycy

have you reply Yes to Bell's text about the port?

and Bell sim has been working until you turn it off? then the port was not done

but the fact that PM sim shows SOS, look like there is a problem with the account setup. Please message support agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: service issue

slusagm — Tue, 29 Oct 2024 03:01:11 GMT

the Public Mobile esim is there? With Bell sim turned off, try Reset Network settings

if you still see SOS, you need PM to help.

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: service issue

Glycy — Tue, 29 Oct 2024 05:00:03 GMT

hi. yes bell was still active and I did reply Yes to their text for number transfer. should I tell the support agent to reset account setup?

Re: service issue

Glycy — Tue, 29 Oct 2024 17:29:17 GMT

i tried to do it but still shows no sim. the agent only says there’s no problem on their end and looks like not interested to look for any other solutions to help