topic Re: Refund in Get Support

Re: Refund

Frank24 — Tue, 29 Oct 2024 00:42:10 GMT

I'm in the USA trying to call USA phone numbers. It's not working. I have a Canada USA plan. I tried all the things in the unhelpful help articles. Still not working

Re: Refund

hTideGnow — Tue, 29 Oct 2024 00:44:42 GMT

hi @Frank24

did you change the network mode to 4G or LTE and you have roaming data enabled?

please also try changing the network connection to manual and try all 3 networks, T-Mobile, AT&T and Verizon and see how it goes

Re: Refund

Handy1 — Tue, 29 Oct 2024 00:46:36 GMT

@Frank24 Set phone to 4G /LTE not 5G and make sure your connected to T mobile AT&T or verizon and you have data roaming turned on in phone settings . If your phone is not in this PM voLTE whitelist you will have issues with voice calls , but text and data should still work

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Refund

Dunkman — Tue, 29 Oct 2024 00:58:51 GMT

@Frank24

Which model phone are you using?

Is text and data working fine?

Might want to try a network reset of phone.

As mentioned, if talk is the only issue, like the VoLTE compatibility issue with US roaming.

Re: Refund

slusagm — Tue, 29 Oct 2024 01:08:43 GMT

data, voice and text none of them work?

do you see the phone connected to any US network itself?