topic Re: Trouble in transferring number in Get Support

Trouble in transferring number

Nilesh5885 — Tue, 29 Oct 2024 03:49:47 GMT

Message come as a trouble in transferring number contact agent.
Please help

Re: Trouble in transferring number

Dunkman — Tue, 29 Oct 2024 00:21:54 GMT

Did you respond yes to the port request text from your original carrier?

Did you have any service with PM SIM card? If the port is stuck, you should still be able to call out or text out. Just unable to receive texts or calls. Data should be still working.

Re: Trouble in transferring number

Nilesh5885 — Tue, 29 Oct 2024 00:25:43 GMT

I haven’t received any message yet. Once I press activate I received the error message which I have attached.

I don’t have any PM service related to my number. We have one account in koodo and my number ia second line. First is my wifes number.

Re: Trouble in transferring number

hTideGnow — Tue, 29 Oct 2024 00:35:01 GMT

hi @Nilesh5885 do you have Koodo prepaid or postpaid service?

if you have Koodo prepaid, you have to activate with a temporary phone number first, and only request porting with the help of PM support after the activation is completed

I suggest you check with PM support first. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble in transferring number

Nilesh5885 — Tue, 29 Oct 2024 00:36:54 GMT

Mine is post paid service.

Re: Trouble in transferring number

hTideGnow — Tue, 29 Oct 2024 00:40:16 GMT

hi @Nilesh5885 Postpaid should be ok then. And you should message support and ask. But porting from Koodo would work for sure.

And btw, with your PM sim card, can you make outbound calls?

Re: Trouble in transferring number

Dunkman — Tue, 29 Oct 2024 00:53:36 GMT

@Nilesh5885 wrote:
I haven’t received any message yet. Once I press activate I received the error message which I have attached.
I don’t have any PM service related to my number. We have one account in koodo and my number ia second line. First is my wifes number.

Then you will need to private message customer service agent. It will take up to a few hours for CSA to respond.

Re: Trouble in transferring number

Nilesh5885 — Tue, 29 Oct 2024 01:06:18 GMT

Yes I can make the calls. I have asked them but no reply yet.

Re: Trouble in transferring number

hTideGnow — Tue, 29 Oct 2024 01:07:17 GMT

HI @Nilesh5885

if that is the case, PM porting team might be able to help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Trouble in transferring number

Nilesh5885 — Wed, 30 Oct 2024 02:57:42 GMT

My number is transferred. Thank you for the support.