topic Re: How do I cancel my plan? in Get Support

How do I cancel my plan?

jerryxue1600 — Wed, 05 Jan 2022 09:16:06 GMT

I want to cancel this plan because I am leaving the country.

My next payment date is Mar 8. How do I cancel this plan ?

Re: How do I cancel my plan?

MoreYummy — Mon, 26 Feb 2018 15:49:48 GMT

YOu can cancel it inside the self serv portal.

If you are on auto pay, change that. If not simply dont pay, its prepaid, so it will cancel automatically after renewal date

Re: How do I cancel my plan?

Mana — Mon, 26 Feb 2018 15:48:46 GMT

@jerryxue1600 if you have auto-pay enabled at renewal, please delete your auto-pay and credit card payment info from your online account and please do not make any payments.

Once your payment does not go through on your renewal date, your account will be suspended automatically with no service and 90 days after that it will be deactivated automatically.

Re: How do I cancel my plan?

Anonymous — Mon, 26 Feb 2018 16:18:05 GMT

you need send a private message to @Moderator_Team.

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- explanation to them nice service

Good Luck

Re: How do I cancel my plan?

computergeek541 — Tue, 27 Feb 2018 03:29:46 GMT

@Anonymouswrote:
you need send a private message to @Moderator_Team.

In your message put it, please include.
- your account number
- your phone number
- your account PIN
- explanation to them nice service

Good Luck

There is no need to for anyone to contact a moderators for something such as this. Public Mobile is based on customers doing anything possible themselves using the self-serve portal. Additionally, there isn't anything that a moderator could possibly do for a customer who is leaving, other than to answer the question. However, this is a question that could be answer by almost anyone here.

Re: How do I cancel my plan?

computergeek541 — Mon, 26 Feb 2018 22:21:30 GMT

@jerryxue1600wrote:
I want to cancel this plan because I am leaving the country.
My next payment date is Mar 8. How do I cancel this plan ?

Cancelling the plan isn't necessary, and there really isn't a reason to ask to have it manually shut off. The plan will continue working until the billing cycle that you've already paid for has been completed. Just don't pay your bill and the account will close itself. You'll wish to make sure that you have preauthorized payments turned off.

Re: How do I cancel my plan?

bowl — Tue, 14 Jan 2020 16:17:09 GMT

will my benefits/discounts be preserved when i re-enable? for example, loyalty and referral bonus?

Re: How do I cancel my plan?

geopublic — Tue, 14 Jan 2020 16:20:01 GMT

@bowl wrote:
will my benefits/discounts be preserved when i re-enable? for example, loyalty and referral bonus?

@bowl Only if you enable the account within 90 days of the plan expiry.

Re: How do I cancel my plan?

srlawren — Tue, 14 Jan 2020 20:44:22 GMT

@geopublic wrote:
@bowl wrote:
will my benefits/discounts be preserved when i re-enable? for example, loyalty and referral bonus?
@bowl Only if you enable the account within 90 days of the plan expiry.

@bowl more info here: Luddite's Extended Absence

Re: How do I cancel my plan?

JenL — Tue, 14 Jan 2020 21:56:44 GMT

@jerryxue1600 my plan was canceled the day of renewal simply by not paying. I bought a voucher and my phone was up and running as soon as I called 611 and entered the code. You likely will not have any issues if you simply don't pay. Like others advice, check autopay is not active. Go to the payment tab, select make payment, go to manage autopay. From there you can double check your card is not still entered for autopay.

Re: How do I cancel my plan?

gblackma — Tue, 14 Jan 2020 22:07:52 GMT

With the amount of times autopay seems to fail. Adding the funds a couple days before your payment is due seems to be The way to go. Lol.

@JenL wrote:
@jerryxue1600 my plan was canceled the day of renewal simply by not paying. I bought a voucher and my phone was up and running as soon as I called 611 and entered the code. You likely will not have any issues if you simply don't pay. Like others advice, check autopay is not active. Go to the payment tab, select make payment, go to manage autopay. From there you can double check your card is not still entered for autopay.

Re: How do I cancel my plan?

JenL — Tue, 14 Jan 2020 22:37:01 GMT

@gblackma yeah about that, it only happened once when I was on vouchers. Since I've activated autopay I haven't have any issues.

Re: How do I cancel my plan?

gblackma — Tue, 14 Jan 2020 22:40:18 GMT

Lol. With my luck I will be in Timbuktu when it happens.

@JenL wrote:
@gblackma yeah about that, it only happened once when I was on vouchers. Since I've activated autopay I haven't have any issues.

Re: How do I cancel my plan?

Pradip — Thu, 05 Mar 2020 19:27:03 GMT

I want to cancel this plan because I am leaving the country.

My next payment date is April 5. How do I cancel this plan and automatic monthly payment also.

Re: How do I cancel my plan?

gblackma — Thu, 05 Mar 2020 19:30:09 GMT

@Pradip just remove the autopay credit card. The plan will automatically expire in 90 days.

@Pradip wrote:

I want to cancel this plan because I am leaving the country.
My next payment date is April 5. How do I cancel this plan and automatic monthly payment also.

Re: How do I cancel my plan?

Triguy — Thu, 05 Mar 2020 19:34:35 GMT

You can remove your credit card info for autopay.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-autopay

Re: How do I cancel my plan?

kaheiner — Thu, 19 Mar 2020 01:35:16 GMT

We are leaving he country and need to cancel our Mobil phone service. How do we go about canceling services?

edited by omputergeek541: account information removed

Re: How do I cancel my plan?

computergeek541 — Thu, 19 Mar 2020 01:37:20 GMT

@kaheiner wrote:
We are leaving he country and need to cancel our Mobil phone service. How do we go about canceling services?

Please do not post information such as your phone nubmer. As for cancelling your services, this was answered earlier. All you need to do is remove any credit or debit card from your account and stop paying.

Re: How do I cancel my plan?

gblackma — Thu, 19 Mar 2020 01:38:07 GMT

@kaheiner please remove your telephone number from the post? This is a public forum. Are you coming back within 90 days? If you are, you can reactivate your account then.

To close your account as mentioned in quite a few posts above.

Delete your autopay credit card, the account will automatically be closed after 90 days.
Or remove your credit card and port your number out. Your account has to be active to port. Unless it's to Telus or Koodo.

Re: How do I cancel my plan?

tsheringyangzom — Wed, 13 May 2020 01:45:52 GMT

How do I deactivate my SIM card as I left Canada on 10th May 2020?