topic Re: Cellular outage in Get Support

Cellular outage

Katcando — Tue, 29 Oct 2024 04:06:43 GMT

Anyone else having cellular issues in Calgary or surrounding area? Wifi works fine but cannot get access to text or email or make some calls on cellular.

Re: Cellular outage

hTideGnow — Mon, 28 Oct 2024 18:00:12 GMT

HI @Katcando

check the outage here:
https://www.telus.com/en/ab/outages

try reboot the phone. Try changing the network mode to 3G and see if it works

if same, report to PM, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cellular outage

Handy1 — Mon, 28 Oct 2024 18:00:38 GMT

@Katcando Can you first confirm your account is active and not suspended

Also check

Outage map in your area:

https://istheservicedowncanada.com/

if account is active and no outages in your area and rebooting the phone won’t help get support to help fix

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cellular outage

AK32 — Mon, 28 Oct 2024 18:05:28 GMT

All good over here on the east coast, but i have read some others were experiencing this issue late last week. I would suggest as others have mentioned, rebooting your phone, making sure your plan is paid up to date, and if those dont work going into settings and resetting network settings. If all the above does not fix the issue, you should message a PM agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437