topic Re: Porting number in Get Support

Porting number

Al260 — Tue, 29 Oct 2024 03:45:36 GMT

Hello, my Public mobile service has expired and is inactive. I am trying to port my number to Rogers. How can I complete this port now?

Re: Porting number

Handy1 — Mon, 28 Oct 2024 16:45:35 GMT

@Al260 You need to make payment and have PM account active to port to Roger’s, leaving PM SIM card in the phone to reply YES to the confirmation text to port to Roger’s , but when you make payment to PM you should just use PM service for next 27 days then port to Roger’s . pM is pre paid and no refunds so use up the time you pay for first would be my suggestion

Re: Porting number

hTideGnow — Mon, 28 Oct 2024 16:48:22 GMT

hi @Al260

your PM account still active? it must be active to port out the number

first ask Rogers to resend the port request, and this time, don't miss them 90 minutes. You need to reply Yes to a text from PM to approve the port

in case you don't get the text still, you will have to ask support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting number

eddieO — Mon, 28 Oct 2024 17:03:04 GMT

@Al260 with an inactive account you cannot transfer your number out. If your account has been inactive for 90 days or longer you will have lost your number for good and your account will be closed.

If you really want to keep your old number you will need to make your account active again so that the number porting request can be completed but in doing so you will forfeit any remaining days on your PM account after you just paid to make it active unless you time it close to when the next renewal is due. TIP: do not try to time it on the very last day just in case there are issues with transferring out, best to do it when there are are least 2 or 3 days as a buffer

Re: Porting number

AK32 — Mon, 28 Oct 2024 17:55:39 GMT

You do need an "Active" number in order to do a port, so you will have to pay for a month of service at PM to activate the account (if it has been inactive for over 90 days then the account will be closed). Id suggest just paying for the cheapest monthly option so the number is active, then do the port.
You can use the PM service for the month so you get your money's worth, or you can request a refund, but they do not guarantee refunds and it is very much up to their discretion.

Keep in mind, as soon as you complete the port, your account at PM will be closed automatically.

Re: Porting number

Al260 — Tue, 29 Oct 2024 01:17:29 GMT

Thank you all for your help. As everyone said, I needed to reactivate my number by paying monthly subscription fee. After which I was able to port the number by replying yes to the confirmation message. It really really sucks to lose $20x2 just to immediately port the two numbers out of public mobile. I sent a private message to the CS_Agent and asked if they could issue a refund, but they were like "sucks for you, we are not gonna do anything". I asked if you can talk to your manager, may be he can help. Was told to look at the terms and conditions. It is their discretion and they choose not to consider.

Anyways, thank you again for your advice.

Re: Porting number

hTideGnow — Tue, 29 Oct 2024 01:19:00 GMT

HI @Al260

refund? sorry, you know the answer, no refund.

you should have port out closer to the end of the cycle so you don't have to waste the money

Enjoy your new "life" elsewhere, or maybe you will come back soon 🙂

Re: Porting number

Al260 — Tue, 29 Oct 2024 10:49:58 GMT

True. Anyways, you got your kick of schadenfreude. What a "life" to prowl the web looking for that! and nah, not coming back, will leave it for you to "enjoy".