topic Re: Subscription Issues with Public Mobile SIM Card in Get Support

Subscription Issues with Public Mobile SIM Card

reganpro — Mon, 28 Oct 2024 16:04:11 GMT

Hi, I’m trying to set up a subscription with Public Mobile, and I already have a SIM card from being a previous customer. However, when I enter my SIM card number to start the subscription, I get an error message saying it’s already in use.

Can anyone help me resolve this issue?

Re: Subscription Issues with Public Mobile SIM Card

Handy1 — Mon, 28 Oct 2024 16:05:12 GMT

@reganpro Because SIM card are one time use , you need a new unused PM SIM card

Re: Subscription Issues with Public Mobile SIM Card

will13am — Mon, 28 Oct 2024 16:05:17 GMT

@reganpro , is this a brand new unused SIM card?

Re: Subscription Issues with Public Mobile SIM Card

hTideGnow — Mon, 28 Oct 2024 16:07:36 GMT

HI @reganpro

you need a brand new sim card to start a new activation (can't reuse sim card)

Buy a PM physical sim card form Telus or Koodo store or via Amazon:

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Once you got the sim card, download PM app on the phone and start activation there

Re: Subscription Issues with Public Mobile SIM Card

eddieO — Mon, 28 Oct 2024 16:11:06 GMT

@reganpro, SIM cards can be transferred from one phone to another as long as it is still with the same provider and has been active all along (or never has been used/registered to an account before). If you have a previously used SIM card is no longer active you cannot reuse it even if you are going back to the same old company, you will need to get a new SIM card to register with your new account.

Re: Subscription Issues with Public Mobile SIM Card

computergeek541 — Tue, 29 Oct 2024 04:11:34 GMT

off topic discussion moved to the lounge