topic Re: Activation Issues in Get Support

Activation Issues

ryanwilliams — Tue, 04 Jan 2022 21:15:28 GMT

Customer put in credit card info and it failed, when i went to add vouchers it said account already activated and wont let me back in, to finish setting up. Tried to make new account and says email and sim card are already registered

Re: Activation Issues

LEGO — Thu, 10 May 2018 13:39:11 GMT

You cannot make new / different account if email and SIM card are already registered. Can you log in into your Self Serve account?

Try to clear browser's cache, use different browser, use private / incognito mode, turn off ad blockers. Use a different credit card.

Re: Activation Issues

ryanwilliams — Thu, 10 May 2018 13:49:27 GMT

never had issue till payment, had to use a different sim card with same email as another new activation process....phone works fine now, but dont understand how it says account was activated but let me use the same email to do it again with a different sim

Re: Activation Issues

LEGO — Thu, 10 May 2018 14:03:22 GMT

I have no idea how it worked for you! Glitch perhaps…

What you should have done is to login into your Self Serve account and change your SIM card to a new one.

Re: Activation Issues

meocon — Thu, 10 May 2018 15:01:39 GMT

@ryanwilliams

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages