topic Re: Request CEO PUBLIC MOBILE in Get Support

Request CEO PUBLIC MOBILE

doitright — Mon, 28 Oct 2024 04:39:48 GMT

Please give me email to ceo s office for public .HE needs to know how much business they are loosing because of the horrible AI bots running the account and payment system. I have been 2+months and hours and hours trying to give my new credit card number its been torture and my account is cut of .

Re: Request CEO PUBLIC MOBILE

Handy1 — Mon, 28 Oct 2024 03:10:05 GMT

@doitright You can inform the support team

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request CEO PUBLIC MOBILE

hTideGnow — Mon, 28 Oct 2024 03:10:09 GMT

hi @doitright

we are just customers like you , you need to ask agent to escalate

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request CEO PUBLIC MOBILE

hairbag1 — Mon, 28 Oct 2024 03:12:04 GMT

@doitright

still can't update card ?...get to Shell gas, Walmart or London Drug and buy Public Mobile payment vouchers, then dial 611 to add them to your account to renew your plan. Then deal with Customer Support at your leisure.

Re: Request CEO PUBLIC MOBILE

Rastin — Mon, 28 Oct 2024 03:34:13 GMT

2 plus month and your still here? I would have left long ago. Just a warning if you don't get your account active by the end of 90 days of no payment you account will close and your number will be gone. Make sure you use one of the links below that one of the others posted to contact them and get it fix before it's to late.

Re: Request CEO PUBLIC MOBILE

Dunkman — Mon, 28 Oct 2024 14:26:45 GMT

@doitright

Unfortunately, a few customers are still having issues with updating credit card information. PM is aware of the issues and working on a fix.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...