topic Re: Phone not compatible with Esim in Get Support

Phone not compatible with Esim

IG4821 — Mon, 28 Oct 2024 04:42:32 GMT

Hi my phone is not compatible with ESIM so I can’t finish my setup of public mobile subscription, called different people and been on hold 2 hours no support . What is the proper step to fix the issue or get refund , since I can’t setup the service I am stuck .

one more thing I purchased physical SIM card from Telus but still no way moving forward

any help

Re: Phone not compatible with Esim

Handy1 — Mon, 28 Oct 2024 03:08:37 GMT

@IG4821 Get support to sim swap the number for you to the physical SIM card so you can complete the activation in the PM app

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not compatible with Esim

hTideGnow — Mon, 28 Oct 2024 03:09:17 GMT

HI @IG4821

one more step and you are all good.

just ask PM support agent to update the sim card number for you: Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437