topic Re: US/Canada plan in Get Support

US/Canada plan

Pinny — Sun, 27 Oct 2024 23:07:01 GMT

I have the US/Canada plan but have no service in the Us. I have tried connecting manually as well as automatically but nothing.
My husband gets service and our phones have the same settings but I don’t have any service.

Re: US/Canada plan

Meow — Sun, 27 Oct 2024 23:08:49 GMT

Did you try to exchange SIM cards to eliminate phone (hardware) issue?

If you have identical phones check all options HE has and adjust your phone accordingly.
Do you have the same plans, too?

Re: US/Canada plan

Handy1 — Sun, 27 Oct 2024 23:13:58 GMT

@Pinny first try rebooting the phone if you haven’t already ? Do you both have the same phone , might be issue with voLTE , but get your phone set to 4G/LTE not 5G and connect to T mobile AT&T or Verizon and ensure you have data roaming turned on in phone settings , but check if your phone is in the voLTE whitelist if it’s not you most likely won’t be able to use for calling

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: US/Canada plan

RavingRaven — Mon, 28 Oct 2024 00:24:32 GMT

@Pinny

Can you log into your account and double check your plan features? There were 2 5G plans offered awhile ago with the same price and apparent features but one was a Roaming plan and the other offered unlimited slow data after the plan data was used.