topic Network Connectivity Issues in Get Support

Network Connectivity Issues

chowdog554 — Tue, 04 Jan 2022 21:15:28 GMT

Hey,

I switched from Telus to Public Mobile yesterday. I have always had terrbile reception at my house with Telus (an issue with the cellphone tower in the region). However when I drive to work, if my phone had no network connection it would always reconnect to Telus once I got a block from my house. However today with public mobile (the first time I have had it) when I drove to work , I got to work and found that my phone was still not connected to the network (I always get very good signal strength at work). The only way I could get it to connect to the network was to restart the phone. Once I did this it has stayed connect while at work since. But I wonder if this will be an on going issue or a one time thing; but, it is worth noting I have never needed to do this when I was with Telus.

-B

Re: Network Connectivity Issues

mhaider — Thu, 03 Nov 2016 20:15:37 GMT

Telus and Public Mobile use the same network, so maybe it was a one off thing and hopefully doesn't happen again. Your coverage should be exactly the same as when you had Telus.

Re: Network Connectivity Issues

CaNuCk07 — Thu, 03 Nov 2016 20:16:36 GMT

Guessing you'll find out tomorrow when you head back to work! Good luck!

Re: Network Connectivity Issues

pubmobnewb — Thu, 03 Nov 2016 20:16:54 GMT

I too have noticed that re-connection attempts are taking longer than I was used to with previous carriers and sometimes requier my intervention (airplane mode etc). Is this normal?

While I'm replying, can anyone explain how to make a new thread in the community? I'm ashamed to admit that I've only found the reply button.

Re: Network Connectivity Issues

imm1304 — Thu, 03 Nov 2016 20:23:50 GMT

My phone tends to connect within 2-3 seconds when I emerge from underground or no network spot. Could be device specific. Generally, a new sim card takes longer to connect initially and then it settles down as per my experience with diferent sim cards in different countries.

@pubmobnewb, scroll to the section you wish to make a new thread in.. such as "Discussion", "Getting started", etc

Then just below the graphic banner on the left side you will see text highlighted "New message". Click it and you can start your new thread in that section.

Re: Network Connectivity Issues

chowdog554 — Sun, 06 Nov 2016 09:10:49 GMT

So after a few days it has happened a couple of times where the phone once it is disconnected from the network it will not reconnect. Only a reset or toggling airplane mode will get the phone to reconnect to the network. Any suggestions @Mary_M ?

Re: Network Connectivity Issues

thanura1988 — Mon, 07 Nov 2016 23:42:31 GMT

I have Lumia 640 XL and I have moved to PM last saturday from SpeakOut (im from Calgary).
Now my old speakout doesnt work and PM is not working too..
It does not show me signals on it and when I search for netwok it only shows Rogers as a network
Can you please help me as soon as you can because currently im not having any other mobile connection. And I feel like i gone back to stone age without any mobile communication channel
@Shazia_K @Mary_M @Saray_O @Caroline_D

Please help ..........