topic Re: Due date in Get Support

Due date

Bamako — Sun, 27 Oct 2024 19:22:13 GMT

Hi there,

My bill is due today with the service already suspended when it should of technically remains on until 11.59 pm tonight. Is there any way to resume the service until I top up my account at the store? Thank you a lot

Re: Due date

Handy1 — Sun, 27 Oct 2024 19:24:36 GMT

@Bamako

You can buy payment voucher from shoppers drug mart and load the funds *611 to resume services right away , or log into your account go to payment page and use the credit card on file or load voucher there also

Re: Due date

hTideGnow — Sun, 27 Oct 2024 19:55:36 GMT

hi @Bamako PM cycle date is confusing. If it says due today, if actually mean you need to renew today. Usually Autopay will take care of it but sound likes Autopay failed.

using Incognito/private/secret mode on your browser to login My Account and you should see account suspended already. But you should see the button Pay and Resume Services, click and make a payment to renew manually

Re: Due date

BKNS27 — Sun, 27 Oct 2024 20:28:22 GMT

@Bamako

Please note that PM is on a 30 day cycle and not a monthly cycle so your renewal date is shorten by a day about every 2 months.

Best to purchase vouchers from these locations and dial 611 or 1-855-4PUBLIC from another phone to resume service.

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Re: Due date

softech — Sun, 27 Oct 2024 20:29:16 GMT

@Bamako When PM says cycle ends today, it means the cycle end today at 00:00, Autopay will kicks in shortly to renew

If you account is now suspended due to non payment and need to renew manually, use the following link to go to the Add Fund to account page, load enough fund for the system to renew your service:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

After you make the payment, logoff from My Account and reboot the phone and test

Re: Due date

RavingRaven — Sun, 27 Oct 2024 22:53:21 GMT

@Bamako

If you can't physically make it to a retail store until later you can purchase Public Mobile vouchers or instant top ups (Public Mobile-RTR) from various online retailers. Muskbird.com is the most reasonable and fastest especially if you choose to pay via e-transfer from your bank.

More info can be found in this post:

https://productioncommunity.publicmobile.ca/t5/Get-Support/mWeinstein/m-p/1265534/highlight/true#M872811