topic Re: porting number from public mobile to Telus issues! in Get Support

porting number from public mobile to Telus issues!

lunarcookies — Sun, 27 Oct 2024 20:55:46 GMT

It's been over a day without phone service. Telus is saying there is a problem with public mobile end for the issues with my phone number not working. Can't make calls or text! At my wit's end on what to do, don't want to lose my phone number

Re: porting number from public mobile to Telus issues!

hTideGnow — Sun, 27 Oct 2024 18:11:51 GMT

hi @lunarcookies

Telus owns PM and best to ask Telus to help with the port, they can see both systems

Call back Telus helpdesk

Re: porting number from public mobile to Telus issues!

Handy1 — Sun, 27 Oct 2024 18:14:01 GMT

@lunarcookies Is your public mobile account active ? It needs to be to port number out , you can ask support if they can verbally approve the transfer

a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437