topic Re: my subscription is not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267238#M873952 <P>&nbsp;have the same issue right now. My credit card changed and I didn't realize to change it on my phone account, so they cut me off without a warning email or anything. Now I changed my payment method, but can't add funds to my account. The support site says there should be an "add funds by credit card" option with the add funds by voucher option, but there is not. It's very frustrating that they didn't give a warning message and give a few days to change the payment method before putting my account on hold.</P><P>&nbsp;</P> Sun, 27 Oct 2024 18:01:50 GMT IamTurdFurgeson 2024-10-27T18:01:50Z my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267200#M873922 <P>i received a message that my subscription has stopped due to failed payment, but when i login i cannot make a payment HELP</P> Sun, 27 Oct 2024 17:26:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267200#M873922 MasTaherazar 2024-10-27T17:26:44Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267201#M873923 <P>i just want to pay my subscription and restore my service</P> Sun, 27 Oct 2024 17:27:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267201#M873923 MasTaherazar 2024-10-27T17:27:19Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267203#M873925 <P>try again. using Browser with Incognito mode</P> Sun, 27 Oct 2024 17:30:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267203#M873925 slusagm 2024-10-27T17:30:30Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267204#M873926 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/487224">@MasTaherazar</a>&nbsp;</P><P>&nbsp;</P><P>Please try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)&nbsp;</P><P>if same, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account</P> Sun, 27 Oct 2024 17:30:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267204#M873926 hTideGnow 2024-10-27T17:30:30Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267209#M873930 <P>that didnt change anything, and it doesnt say i owe any funds, it says my subscription is valid. how would getting a voucher fix that?</P><P>&nbsp;</P> Sun, 27 Oct 2024 17:34:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267209#M873930 MasTaherazar 2024-10-27T17:34:16Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267213#M873933 <P>Im literally trying to give this company money and they are making it extremely difficult to do so</P> Sun, 27 Oct 2024 17:35:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267213#M873933 MasTaherazar 2024-10-27T17:35:36Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267217#M873936 <P>but how can adding a voucher to a plan that has an active subscription and wont even show i owe money fix anything?</P> Sun, 27 Oct 2024 17:39:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267217#M873936 MasTaherazar 2024-10-27T17:39:30Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267238#M873952 <P>&nbsp;have the same issue right now. My credit card changed and I didn't realize to change it on my phone account, so they cut me off without a warning email or anything. Now I changed my payment method, but can't add funds to my account. The support site says there should be an "add funds by credit card" option with the add funds by voucher option, but there is not. It's very frustrating that they didn't give a warning message and give a few days to change the payment method before putting my account on hold.</P><P>&nbsp;</P> Sun, 27 Oct 2024 18:01:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267238#M873952 IamTurdFurgeson 2024-10-27T18:01:50Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267240#M873954 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/387229">@IamTurdFurgeson</a>&nbsp;is there a button Pay and Resume Service?</P> Sun, 27 Oct 2024 18:08:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267240#M873954 hTideGnow 2024-10-27T18:08:53Z Re: my subscription is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267242#M873956 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/387229">@IamTurdFurgeson</a>&nbsp;</P><P>use this direct link to laod funds&nbsp;</P><P><A href="https://myaccount.publicmobile.ca/en/account/payment/funds/card" target="_blank">https://myaccount.publicmobile.ca/en/account/payment/funds/card</A></P> Sun, 27 Oct 2024 18:10:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-subscription-is-not-working/m-p/1267242#M873956 softech 2024-10-27T18:10:37Z