topic Re: Phone number transfer in Get Support

Phone number transfer

SB68 — Sun, 27 Oct 2024 20:59:17 GMT

I'm having a problem transfering my cell number. When I enter the number is says the number is invalid.

hTideGnow — Sun, 27 Oct 2024 17:19:46 GMT

is this a number from koodo prepaid?

if it is , you have to get a temporary phone number first and ask support to help you too put in the number after the account is fully set up

if it is from another provider,check if the phone number is eligible for putting here

slusagm — Sun, 27 Oct 2024 17:27:56 GMT

we're you using the PM app to subscribe?

and did you try subscribe once and got an error and re-tried a second time and got the error? maybe the first attempt has the request held up already

you can ask PM to check. At this stage, you won't be able to open proper Chatbot ticket, so just message them