topic Can't receive calls and SMS on new activation esim in Get Support

Can't receive calls and SMS on new activation esim

Jng1 — Mon, 28 Oct 2024 04:38:12 GMT

Any one having issue when transfer from fido to public mobile esim 2 days still not able to receive calls and SMS. However data is working bit not sms?

Re: Can't receive calls and SMS on new activation esim

Chalupa_Batman — Sun, 27 Oct 2024 16:34:05 GMT

Hello @Jng1

My first suggestion would be to do a network reset and then reboot. Then go into your settings and confirm the Public Mobile eSIM is set at your primary number. If not, set it and reboot. Start from there.

Also, if you place your Fido SIM card back in the phone, does it still work?

Re: Can't receive calls and SMS on new activation esim

slusagm — Sun, 27 Oct 2024 16:44:25 GMT

you got the text from Fido and replied Yes ? you rebooted your phone with the PM sim ? reboot it once more

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Can't receive calls and SMS on new activation esim

Jng1 — Mon, 28 Oct 2024 03:42:18 GMT

Thanks for the solution. Yes due to esim only can use one at a time, the sms was sent to my old provider and waiting for my approval before they can port to public mobile. It works now. Much appreciated