topic I am not being heard during calls. in Get Support

I am not being heard during calls.

KerrC — Sun, 27 Oct 2024 15:58:31 GMT

When making calls, I can hear the receiver but they cannot hear me. This is a problem that persists for all my family members with Public Mobile.

I have had this problems for months. I have attempted changing phones, Samsung S8 -> Samsung S24 - > IPhone 15, and also changing my Sim card but nothing has worked.

Has anyone else experienced this in the past or recdntly? I have searched around but found no helpful responses.

Does anyone have a solution?

Re: I am not being heard during calls.

Handy1 — Sun, 27 Oct 2024 13:58:43 GMT

@KerrC That’s strange if it was isolated issue with just you and not all your family memebers I would say to make sure you haven’t turn off the mic , or muted the volume . I’ve not heard anyone have thing this issue before especially multiple people around you . Maybe ask support to look into it for you .

Use the orange chat bubble bottom right or you can use this link

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am not being heard during calls.

Dunkman — Sun, 27 Oct 2024 15:42:18 GMT

@KerrC

Is the problem for calling at one location (ie. near home) or everywhere around your area? Did calling work better before? Does data work? text?

Might want to try a network reset of phone.

Maybe check the cell phone tower map to see the nearest tower to your main location.

https://www.ertyu.org/steven_nikkel/cancellsites.html

Contacting Customer service agent is also a good idea to see whether there are issues on the backend with your accounts.

Re: I am not being heard during calls.

KerrC — Tue, 29 Oct 2024 00:15:18 GMT

Yes the problem is near home, it worked fine when I originally started the plan and data works fine.

I have also attempted a network reset in the past with no change.

Re: I am not being heard during calls.

KerrC — Tue, 29 Oct 2024 00:33:35 GMT

While none from Telus, there are several rogers and bell cell towers in my area.

This could be the source of my problem, though

Re: I am not being heard during calls.

hTideGnow — Tue, 29 Oct 2024 00:37:41 GMT

hi @KerrC PM uses Bell towers as well, so the network tower is not an issue

Can you change your network mode to 3G or WCDMA only and test voice calls? want to see if voice calls is better in the 3G network instead of VoLTE

Re: I am not being heard during calls.

KerrC — Tue, 29 Oct 2024 00:38:42 GMT

I don't believe the mic is the problem, as calls do work in other areas, away from home.

@Dunkman noted that it could have to do with nearby cell phone towers but I'm not sure where to go from there.

Re: I am not being heard during calls.

KerrC — Tue, 29 Oct 2024 00:39:34 GMT

Also, thank you for the link, I'll try contacting support.

Re: I am not being heard during calls.

Dunkman — Tue, 29 Oct 2024 00:51:06 GMT

@KerrC wrote:
I don't believe the mic is the problem, as calls do work in other areas, away from home.
@Dunkman noted that it could have to do with nearby cell phone towers but I'm not sure where to go from there.

@KerrC

See what customer service agent says.

If they can't provide a satisfactory response, you may need to consider a different carrier such as Rogers. Depending on the location, some customers have a way better experience with one mobile company versus another.