US/Canada subscription not working

Emilisa — Sun, 27 Oct 2024 04:25:45 GMT

I switched to a US/Canada subscription plan before a trip to the US. I am now in the US and my data/text/calling isn’t working. Any advice?

Re: US/Canada subscription not working

softech — Sun, 27 Oct 2024 04:26:51 GMT

@Emilisa

what phone do you have?

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

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US/Canada subscription not working

Re: US/Canada subscription not working