topic Re: connection problem in Get Support

connection problem

Hsn — Sat, 26 Oct 2024 22:47:33 GMT

I’ve been with Public Mobile for several years in Winnipeg, but since moving to Toronto six months ago, I’ve faced serious connection issues. At home (near York university), I have no signal at all—SMS messages don’t even come through. Outdoors, my internet quality is limited to H+ at best, and I get no data or signal in the subway. What can I do to resolve this issue?

Re: connection problem

Meow — Sat, 26 Oct 2024 22:55:29 GMT

Most likely something is blocking cell signal or towers are not near you. Subway? You know it is underground under tons of concrete and other material...
Do you get same reception at any other location in Toronto or GTA?
Can you try your SIM in any other phone? Maybe your phone is slowly dying?

Re: connection problem

Dunkman — Sat, 26 Oct 2024 22:57:03 GMT

@Hsn

Which model phone? Is your phone on PM whitelist for VoLTE compatbile phones?

Might want to try reboot of phone. Network reset of phone (note: this will erase any saved Wifi passwords)

Might want to check the nearest cell tower to your area. Maybe you live in poor reception coverage for Telus or Bell.

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: connection problem

hTideGnow — Sat, 26 Oct 2024 23:04:50 GMT

HI @Hsn

did you try Reset All Networks on the phone?

did you try your sim card on another phone?

Re: connection problem

Hsn — Sat, 26 Oct 2024 23:05:07 GMT

my phone is Samsung Galaxy A30
there is no Telus tower nearby at all, but lots of Bell towers

Re: connection problem

Hsn — Sat, 26 Oct 2024 23:06:13 GMT

Telus has poor connection in most areas, However is a bit better in downtown

Re: connection problem

hTideGnow — Sat, 26 Oct 2024 23:06:57 GMT

@Hsn wrote:
my phone is Samsung Galaxy A30
there is no Telus tower nearby at all, but lots of Bell towers

HI @Hsn

if you got your A30 in Canada and not overseas, then the phone should be fully compatible and not a device problem

As said, try Reset All networks and see if you get better signal elsewhere

Re: connection problem

Hsn — Sat, 26 Oct 2024 23:07:13 GMT

I've tried the first, didn't work

Re: connection problem

Hsn — Sat, 26 Oct 2024 23:09:16 GMT

I got it from overseas, but it was working well before moving to Toronto

Re: connection problem

Hsn — Sat, 26 Oct 2024 23:10:15 GMT

when in underground, all people are using phones with no issues, except for me!

Re: connection problem

Dunkman — Sat, 26 Oct 2024 23:10:51 GMT

@Hsn

@Hsn wrote:
my phone is Samsung Galaxy A30
there is no Telus tower nearby at all, but lots of Bell towers

PM does use Bell towers.

From the VoLTE compatible list, Samsung Galaxy A30 does not have VoLTE with Public mobile so that may affect voice calling. It is close to a five year old technology phone. Might want to try the SIM card in a newer phone to see if better reception, etc.

As for subway reception, that seems to be hit and miss depending on which carrier you are using.

As mentioned, you might want to try network reset of phone. (if not done already)

Re: connection problem

hTideGnow — Sat, 26 Oct 2024 23:20:02 GMT

@Hsn wrote:
I got it from overseas, but it was working well before moving to Toronto

HI @Hsn

that would be why it is not working well

For Bell/Telus, Winnipeg has slightly different network setup than the rest of Canada, so, I think that is why it works well there and not here

you can try your sim card on your friend's phone and I think you will see better reception

Re: connection problem

Hsn — Sat, 26 Oct 2024 23:43:52 GMT

my default access point names are sp.mb.com and isp.mb.com which apparently belong to Manitoba
I cannot reset it, tried several times but again these access points appear

Re: connection problem

Dunkman — Sat, 26 Oct 2024 23:54:09 GMT

@Hsn wrote:
my default access point names are sp.mb.com and isp.mb.com which apparently belong to Manitoba
I cannot reset it, tried several times but again these access points appear

@Hsn

Instead of trying to edit the APN, try to set up a new settings and save it:

https://www.publicmobile.ca/en/ab/get-help/articles/set-up-data-on-an-android-phone