topic Re: Transfer account to new phone in Get Support

Transfer account to new phone

onechris — Sat, 26 Oct 2024 22:58:29 GMT

I’m about to get a new cell phone. How do I transfer my PM account to it? Thank you

Re: Transfer account to new phone

Dunkman — Sat, 26 Oct 2024 23:00:30 GMT

If you have a physical SIM card, you just need to move the SIM card from old to the new phone.

If you have an eSIM card in your old phone, you will need to download the PM app on your new phone and then purchase a new eSIM on new phone. No fee. The eSIM will be installed on the new phone.

Re: Transfer account to new phone

hTideGnow — Sat, 26 Oct 2024 23:03:52 GMT

HI @onechris

if physical sim card, just pop the sim card from old to new phone

if esim, you will have to download the PM app on the new phone, login and go to Account page to Buy Sim card-> esim

Re: Transfer account to new phone

Lesterp68 — Tue, 12 Nov 2024 04:01:27 GMT

thank you for the advice