topic Re: I cannot access my subscription in Get Support

I cannot access my subscription

Keegan1 — Sat, 26 Oct 2024 20:43:10 GMT

I made an account with public mobile some 5 years ago and just put it on autopay and never thought of it again, due to having to use my phone more at work I need more data. I cannot view or change my current subscription. Both the app and online functions ask me to set up a subscription like I’m a new customer but my SIM card is still locked to my current account and I also still pay for it. Support told me to file a ticket, I put in a ticket and a bot apologized for not being able to help? What am I supposed to do here?

Re: I cannot access my subscription

hTideGnow — Sat, 26 Oct 2024 20:45:25 GMT

hi @Keegan1

you just need support agent to sort it out

you can submit them a ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot access my subscription

Dunkman — Sat, 26 Oct 2024 22:49:46 GMT

@Keegan1

Since you have not login for a while, you will need to set up an Eversafe login.

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting

Once you set it up, you should be able to access your account.

Re: I cannot access my subscription

Keegan1 — Mon, 28 Oct 2024 09:35:50 GMT

I have an ever safe login all set up, it still doesn’t show me anything

Re: I cannot access my subscription

Keegan1 — Mon, 28 Oct 2024 09:37:02 GMT

I have submitted tickets, still waiting for a response. Is it a 24 hr service or only business days?