topic Re: Payment without losing number in Get Support

Payment without losing number

Binx — Sat, 26 Oct 2024 17:19:48 GMT

I am ln pension and payment dates change month to month this month my payment date is 3 days after payment is due how do I pay when I get paid and not lose my number

Re: Payment without losing number

hTideGnow — Sat, 26 Oct 2024 17:22:50 GMT

HI @Binx

PM is prepaid and account will get suspended if no payment is made in time. But no worriees, after account is suspended, you have 90 days to go back and make a payment manually and you won't lose your phone number

Assuming your account has suspended due to non-payment, when you are ready to pay, you can login to My Account and click Pay and resume services to make payment using the credit card on file

or you can buy voucher from Shopper drug mart and then load the voucher using *611

Re: Payment without losing number

Joe_G — Sat, 26 Oct 2024 17:55:17 GMT

The payment cycle is every 30 days, so not the same date every month. If you are on pension with a tight budget I know it's not convenient to have the payment date keep changing, but that's the way Public Mobile works. If you can't make PM payment cycle work for you there are other carriers that have the payment on the same date every month.

Re: Payment without losing number

Binx — Sat, 26 Oct 2024 19:15:40 GMT

Yeah maybe time to change to someone else thanks

Re: Payment without losing number

hTideGnow — Sat, 26 Oct 2024 19:20:04 GMT

hi @Binx just for that 6 days difference a year? PM give you back 5% in points plus 10 additional points a year. If you find same price plan on another carrier, PM still gives you better savings even with the 6 days difference

Re: Payment without losing number

Binx — Sat, 26 Oct 2024 20:24:00 GMT

Still doesn’t help when you have no phone for those days when it is disconnected

Re: Payment without losing number

hTideGnow — Sat, 26 Oct 2024 20:40:54 GMT

hi @Binx but why you have no service for those days? if you keep paying, manual payment or via automatic payment, it won't disconnect

Re: Payment without losing number

Binx — Sun, 27 Oct 2024 13:53:45 GMT

Nearest Shoppers is 30 miles away in another city so that is not an option and the cell phone is my only communication so having nothing for 3-4 days at a time Tiny Mobile seems to have a good option

Re: Payment without losing number

Binx — Sun, 27 Oct 2024 13:56:47 GMT

Can’t pay if you have no money to pay until pension cheque is deposited try living on 1200 a month I pay my bills on payday and live on the small amount that is left for 30 days