topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

SheilaT1 — Sat, 26 Oct 2024 19:34:36 GMT

Extremely frustrating. New account that ported phone number from Virgin, got the eSim and now have no data, or no cellular indicator, seems like the sim is not activated. There should be an easier way to do this, have opened a ticket but it's now a wait and see, and already been with out my phone for a few hours. tried the email QR code and the mobile app, no go. Likely physical SIM is the way to go.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Sat, 26 Oct 2024 19:37:20 GMT

Hi @SheilaT1 iPhone or Android?

do you see the PM eSIM installed? check Settings ->Cellular or Sim Manager screen. Make sure it is active or "Turn on this Line" as well as set as Primary

and try Reset Network Settings

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

SheilaT1 — Sat, 26 Oct 2024 20:12:10 GMT

CS support was able to help. was due to an issue with the initial download of the original eSim. They had me re- purchase another eSim, and that one downloaded correctly. working now, Thanks to Nathaly.