topic Re: Change subscription - Issue in Get Support

Change subscription - Issue

mihir_modi1365 — Sat, 26 Oct 2024 18:24:48 GMT

Hello,

I have changed the subscription from app but when I saw the offer, it was showing 250 international minutes of India. And I changed the subscription right away.
but, then I checked the new subscription, it doesn’t show 250 international minutes of India.
I have attached the pictures of offer I saw and new subscription.
please let me know.

Re: Change subscription - Issue

Chalupa_Batman — Sat, 26 Oct 2024 18:36:19 GMT

Hello @mihir_modi1365

If you have any concerns about your plan you can contact a CS Agent to confirm the offer.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change subscription - Issue

slusagm — Sat, 26 Oct 2024 18:44:48 GMT

did you use Change on Renewal both times? if you did, things should be ok and still can be fixed. Ask PM to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437