topic Re: Unable to send photos or group sms/mms in Get Support

Unable to send photos or group sms/mms

PP11954 — Sat, 26 Oct 2024 21:07:02 GMT

Have read and tried all suggestions on how to manually update the APN settings but still cannot send photos or group texts. My phone is a Blu F91 5G with Android 11.

Re: Unable to send photos or group sms/mms

hTideGnow — Sat, 26 Oct 2024 17:05:42 GMT

hi @PP11954

sms/mms every work on this phone? and data works well?

start with the easy fix, make sure mobile data is turned on and try Reset All Networks

if same, please update the APN, the following entries have to be correct

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: Unable to send photos or group sms/mms

slusagm — Sat, 26 Oct 2024 17:09:57 GMT

Blu F91 5G does not have all the required bands PM has. It might still work but the connection won't be great.

try using Google Message to send and receive SMS/MMS

Re: Unable to send photos or group sms/mms

PP11954 — Sat, 26 Oct 2024 18:29:32 GMT

Have done all these steps. Still can't send group message replies or photos. Receiving them is not a problem.

Re: Unable to send photos or group sms/mms

PP11954 — Sat, 26 Oct 2024 18:30:53 GMT

Google messages is the default app.

Re: Unable to send photos or group sms/mms

PP11954 — Sat, 26 Oct 2024 18:32:46 GMT

I should note it did work fine until Public Mobile changes made earlier this year.

Re: Unable to send photos or group sms/mms

slusagm — Sat, 26 Oct 2024 18:47:56 GMT

what change you referred? did you update the APN settings as said by @hTideGnow @? The APN name might need to be all CAP

Re: Unable to send photos or group sms/mms

PP11954 — Sat, 26 Oct 2024 18:59:44 GMT

Have tried using all capitols as well.

Re: Unable to send photos or group sms/mms

slusagm — Sat, 26 Oct 2024 19:06:33 GMT

maybe time to ask PM to check your account

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to send photos or group sms/mms

hTideGnow — Sat, 26 Oct 2024 19:06:34 GMT

hi @PP11954 did you try Google Message? if you already have it , uninstall and reinstall

Re: Unable to send photos or group sms/mms

PP11954 — Sat, 26 Oct 2024 19:26:43 GMT

Yes have already tried that as well.