topic Re: Cannot make calls in Get Support

Cannot make calls

Stewtex — Sat, 26 Oct 2024 16:09:09 GMT

I signed both myself and husband up with Public Mobile yesterday and transferred my existing number over as well. Sine then I have not been able to make calls. I can receive calls but not make any. And my husband and I are having issues texting between us.

Re: Cannot make calls

hTideGnow — Sat, 26 Oct 2024 16:13:06 GMT

HI @Stewtex

just want to confirm if you use different email addresses to setup the two accounts? they need to bee different email addresses

and try to swap the sim cards between your phone and your husband's and check if it works

if same, you will need to ask support agent to check both account. Please direct message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make calls

Stewtex — Sat, 26 Oct 2024 16:27:54 GMT

Thank you for your response. Yes we used 2 different emails and we both have eSIM I will direct message a support agent. Thank you!!

Re: Cannot make calls

hTideGnow — Sat, 26 Oct 2024 16:34:19 GMT

Hi @Stewtex

for esim, on both phone, make sure the esim is enabled. If it is on iPhone, make sure the esim is set as Primary (not business or other label) and make sure "Turn on This line is enabled. Also, make sure no other sim is set with that "Turn on this line" other than then PM esim. If you still have the old carrier physical sim, remove it