topic Re: Mailbox issues in Get Support

Mailbox issues

ChristineB62 — Sat, 26 Oct 2024 15:34:05 GMT

Try to play a message but it fails every time. Try to submit a ticket but that fails too. But I can sign in and view my account. How go I get a mailbox reset when I can’t submit a ticket?

Re: Mailbox issues

Handy1 — Sat, 26 Oct 2024 15:38:03 GMT

@ChristineB62

Voice mail options

Voicemail FAQ | Public Mobile

but here’s how to submit ticket also

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mailbox issues

hTideGnow — Sat, 26 Oct 2024 15:40:12 GMT

hi @ChristineB62

Instead of using Chatbot, which requires My Account Login, you can submit by direct message: instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mailbox issues

Meow — Sat, 26 Oct 2024 16:25:42 GMT

What message do you get when you try to access your voice mail?

Be aware that vmail has to be set up very first time using your phone. After that you can you any phone to access vmail and change options.

Re: Mailbox issues

Nezgar — Sat, 26 Oct 2024 19:21:56 GMT

@ChristineB62 wrote:
Try to play a message but it fails every time. Try to submit a ticket but that fails too. But I can sign in and view my account. How go I get a mailbox reset when I can’t submit a ticket?

If the phone's function to dial voicemail is sometimes misconfigired. As a workaround, dial your own phone number to reach your voicemail service. Alternatively, you can dial any one of the national voicemail access numbers from another phone too.

If either of these workarounds work, then you may need to go into your phone app settings to update the voicemail access number, and then you can reach it by holding "1" in the dialer, or when you select the voicemail notification when it pops up.