topic Re: Subscription update credit. in Get Support

Subscription update credit.

Ricci1 — Sat, 26 Oct 2024 21:09:27 GMT

How can I get credit for a change in my subscription, the day after it has renewed my old subscription

Re: Subscription update credit.

Handy1 — Sat, 26 Oct 2024 15:10:53 GMT

@Ricci1 pm is pre paid and no refunds , it’s why it’s advised to charge plan on renewal option instead of immediately. But you can try to dispute with support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription update credit.

eddieO — Sat, 26 Oct 2024 15:14:20 GMT

@Ricci1, did you select a change of subscription by selecting "Change now"? If so, you would have forfeited any reaming days you had left which is why it's usually advisable to select "Change on renewal". Public Mobile will likely not give you a refund if this is the case but it doesn't hurt to try asking for a credit or refund, just remember for next time. You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Subscription update credit.

hTideGnow — Sat, 26 Oct 2024 15:14:37 GMT

hi @Ricci1 PM is a prepaid carrier and they might not provide refund

but you can try to ask if it was just one day after renewal and you made a Change Now plan change

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription update credit.

computergeek541 — Sat, 26 Oct 2024 16:27:18 GMT