topic Re: Service won’t work without wifi, issues porting number. in Get Support

Service won’t work without wifi, issues porting number.

NikkiM — Sat, 26 Oct 2024 12:18:24 GMT

Hello,

I had initial problems porting my phone number which I called about and thought was resolved however, I now have no working phone unless I’m connected to WiFi and in my network settings it shows 2 lines with the same number.

Please help!

Thanks!

Re: Service won’t work without wifi, issues porting number.

softech — Sat, 26 Oct 2024 12:25:40 GMT

@NikkiM were you ever able to use data and ever able to make outgoing calls?

and physical sim or eSIM?

if physical sim, try the sim on another phone

if eSIM, there is a chance you need to rebuy the eSIM

and you said you see 2 lines same number, where you see that? Sim Manager? did you try to enable only 1 of them and see if there is service?

Re: Service won’t work without wifi, issues porting number.

slusagm — Sat, 26 Oct 2024 12:27:07 GMT

Please reboot and thrn Reset All Networks

if you still have no service, ask PM to check

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service won’t work without wifi, issues porting number.

NikkiM — Sat, 26 Oct 2024 12:36:28 GMT

Hi!

Thank you so much for the reply.

As for the sim I am just using the one that came with my current phone.

Turning off one of the numbers in network settings did help. However, I am not getting 5G service.

Do you need to have a newer phone to get this? I have an iPhone 11 Pro.

Thanks again!

Re: Service won’t work without wifi, issues porting number.

softech — Sat, 26 Oct 2024 12:47:19 GMT

@NikkiM iPhone 11 does not have 5G,

But you will get the near 5G speed, close to 250Mbps, with just 4G or LTE on your phone if you have a 5G plan

Re: Service won’t work without wifi, issues porting number.

Phil_Adelphus — Sat, 26 Oct 2024 13:15:47 GMT

@NikkiM As for the sim I am just using the one that came with my current phone

When you say the sim came with the phone, can you elaborate? Usually a customer would bring a phone without a sim and then buy a Public Mobile sim, either physical sim card or esim.

You would need iPhone 12 or newer to get 5G but my iPhone 13 spends most of its time on LTE anyway since I have it set to 5G Auto.