topic Can I have help in Get Support

Can I have help

DANNYL1 — Fri, 25 Oct 2024 22:48:26 GMT

I need help to get services. I asked for à transfer to have my old phone number when I put New SIM card I Just received from you. Ils urgent please. Thank you

Re: Can I have help

Handy1 — Fri, 25 Oct 2024 22:50:10 GMT

@DANNYL1

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can I have help

NDesai — Fri, 25 Oct 2024 22:51:09 GMT

@DANNYL1 Did you receive a text message on your old sim to authorize the port out request? You must reply to this text message within 90 mins to complete the number transfer.

Re: Can I have help

Meow — Fri, 25 Oct 2024 22:51:26 GMT

To port number from old to new provider:
- both accounts have to be active
- keep old SIM in your phone
- initiate transfer
- reply YES within 90 minutes after receiving SMS
- put PM SIM into phone
- if not immediately then soon you will have your old number active with PM service

Re: Can I have help

DANNYL1 — Fri, 25 Oct 2024 22:51:51 GMT

Ok I did

Re: Can I have help

DANNYL1 — Fri, 25 Oct 2024 22:56:27 GMT

Nobodys answering.

Re: Can I have help

Handy1 — Fri, 25 Oct 2024 22:57:10 GMT

@DANNYL1

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can I have help

DANNYL1 — Fri, 25 Oct 2024 22:58:28 GMT

YES im waitting there.