topic Re: PM not updating usage in Get Support

PM not updating usage

banny — Fri, 25 Oct 2024 21:53:29 GMT

The app hasn't updated myu sage since August 15. I have the 250MB plan and have no idea what I'm using. The usage history appears to be close, but the usage breakdown has said 211.90 MB for two months. I went on the site using my laptop and it seems close, but seems high. Why is the app not working properly? - I alway make sure it keeps up to date. Thanks.

Re: PM not updating usage

hTideGnow — Fri, 25 Oct 2024 21:54:42 GMT

hi @banny

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PM not updating usage

banny — Fri, 25 Oct 2024 22:01:25 GMT

Thanks for the reply. But it isn't updating on the app on my phone. Seems different to me?

Re: PM not updating usage

hTideGnow — Fri, 25 Oct 2024 22:02:45 GMT

hi @banny

the app not refreshed. You have to drag the screen down to force refresh

Re: PM not updating usage

banny — Fri, 25 Oct 2024 22:06:10 GMT

Thank you, that worked!

Re: PM not updating usage

Jenny75 — Fri, 13 Dec 2024 16:34:32 GMT

Logging out and back in solved this problem for me