topic Changed Plans, phone no longer works in Get Support

Changed Plans, phone no longer works

verbob — Tue, 04 Jan 2022 21:15:21 GMT

Recently switched plans and now phone wont call or text.

Re: Changed Plans, phone no longer works

LEGO — Thu, 10 May 2018 02:21:12 GMT

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck!

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Re: Changed Plans, phone no longer works

verbob — Thu, 10 May 2018 02:34:50 GMT

Excellent, thanks!

Re: Changed Plans, phone no longer works

NDesai — Thu, 10 May 2018 02:52:35 GMT

@verbob Check if your plan change went through correctly by logging into your self-serve account. If it did, try turning airplane mode on/off or try rebooting your phone.

Re: Changed Plans, phone no longer works

verbob — Thu, 10 May 2018 02:55:40 GMT

I changed the plan a few days ago, and yes it shows in self serve account. Restarted the phone several times already.

Thanks for the tips.

Re: Changed Plans, phone no longer works

NDesai — Thu, 10 May 2018 03:05:00 GMT

@verbob wrote:
I changed the plan a few days ago, and yes it shows in self serve account. Restarted the phone several times already.

Thanks for the tips.

That's strange. Please report back when you know what happened.

Re: Changed Plans, phone no longer works

Anonymous — Thu, 10 May 2018 11:57:27 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

Re: Changed Plans, phone no longer works

verbob — Thu, 10 May 2018 19:03:48 GMT

Resolved!

Apparently due to a system issue, renewal didn't go through properly. A quick reset by support and good to go.

Thanks to all for your input 🙂