topic Re: Subscription is not changed to new one in Get Support

Subscription is not changed to new one

Manon1999 — Thu, 17 Oct 2024 16:11:17 GMT

I set a subscription to change at the new cycle but it is renewed to the existing one. This is second month that this happened. I first set a new subscription to take place in September but it didn’t. I tried again for October but my plan is still the same. Did anyone experience the same problem?

Re: Subscription is not changed to new one

Handy1 — Thu, 17 Oct 2024 16:17:14 GMT

@Manon1999 might just be cache issues check again incognito mode / private mode or check from the app instead or even from another device . Was the charges amount correct ? If still not right reach out to support and ask why and if they can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription is not changed to new one

BKNS27 — Thu, 17 Oct 2024 16:27:56 GMT

@Manon1999

Mine worked fine on the PM app a couple of months back.

Re: Subscription is not changed to new one

Manon1999 — Fri, 25 Oct 2024 20:47:53 GMT

Thank you for your help, @Handy1 !

Sending private message worked perfectly: the responses from the agents were quick and they resolved the problem very fast.