topic Re: Old number still showing up in Get Support

Old number still showing up

sfauv — Fri, 25 Oct 2024 18:30:39 GMT

Hello

When I login to public mobile it still would like me to verify using old number so I never receive the 6 digit code and must verify by email. Also, call display shows new number but when I reply to text messages it still shows my old phone number. Using a Oneplus Nord N30 5G, so far have tried resetting network settings, restarting device, and removing sim card. Any other suggestions?

Thanks all.

Re: Old number still showing up

hTideGnow — Fri, 25 Oct 2024 18:32:01 GMT

HI @sfauv

so you can login My Account? After you login My Account, go to Profile page, click Mange EverySafe ID and update the phone number there. You can do the same on the app on the Account page

Re: Old number still showing up

sfauv — Fri, 25 Oct 2024 18:36:10 GMT

Yes I was able to login and update that, any suggestions for the old number showing up when replying to text messages?

Re: Old number still showing up

slusagm — Fri, 25 Oct 2024 18:37:39 GMT

you tried Reset Network Settings?

Re: Old number still showing up

hTideGnow — Fri, 25 Oct 2024 18:37:43 GMT

HI @sfauv

iPhone? go to iMessage Settings and remove the phone number and reboot. Then add the number back after to reregister iMessage

Re: Old number still showing up

sfauv — Fri, 25 Oct 2024 18:38:31 GMT

Yes I did, no luck

Re: Old number still showing up

sfauv — Fri, 25 Oct 2024 18:38:45 GMT

No, android

Re: Old number still showing up

hTideGnow — Fri, 25 Oct 2024 18:40:16 GMT

HI @sfauv

are you using Google Message? download and set that as your default message app

Re: Old number still showing up

sfauv — Fri, 25 Oct 2024 18:52:34 GMT

I am, yes.

Re: Old number still showing up

hTideGnow — Fri, 25 Oct 2024 18:53:37 GMT

HI @sfauv

easiest way to fix is to uninstall the Google Message, reboot and reinstall

Re: Old number still showing up

sfauv — Fri, 25 Oct 2024 19:06:30 GMT

Thank you this seems to have worked!