topic Re: No network since 4 days in Get Support

No network since 4 days

Buzzbee1 — Fri, 25 Oct 2024 15:53:14 GMT

I have a no network signal .cannot receive nor place calls.. I stopped and restarted phone, toggled airplane mode and mobile data , changed network, change my sim card. Nothing works

I sent in two tickets for help since yesterday and no response.

I am at a loss.. what next

Thanks

Re: No network since 4 days

slusagm — Fri, 25 Oct 2024 15:56:33 GMT

your sure your account is still active? you checked My Account yet? If the account supposed to be renewed couple days ago, it could be a problem with Autopay renewal

Re: No network since 4 days

Handy1 — Fri, 25 Oct 2024 15:57:09 GMT

@Buzzbee1 Can you confirm in the account is activate and not suspended ? If suspended you need to make manual payment payment from the payment page in your account you can also buy payment voucher from shoppers drug mart and load the funds there or use *611 to load . Also check

Outage map in your area:

https://istheservicedowncanada.com/

if account is active and there’s no outage and you already

submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No network since 4 days

Buzzbee1 — Fri, 25 Oct 2024 15:57:46 GMT

Thank you for ur response. My account is active and paid for. I can even log in and verify it.

I pinged my phone and no service

Re: No network since 4 days

slusagm — Fri, 25 Oct 2024 15:58:48 GMT

then, you need to ask PM to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network since 4 days

Buzzbee1 — Fri, 25 Oct 2024 15:58:53 GMT

Thank u for ur response. I have submitted two ticked since yesterday and no response

Re: No network since 4 days

Sansan — Fri, 25 Oct 2024 15:59:54 GMT

I'm sorry to hear that. A lot of people have been complaining about this for the last few days😒.

I believe its on Public Mobile's side, though no acknowledgement gas been put out yet.

Hopefully someone will will respond to your tickets soon. I'm assuming that they are backed up due to the amount of people contacting them.

Make sure you check for their response here in your inbox by the bell upper right.

Submit another request using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network since 4 days

Handy1 — Fri, 25 Oct 2024 16:00:13 GMT

@Buzzbee1 Have you checked your community in box for a reply

community in box link here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No network since 4 days

slusagm — Fri, 25 Oct 2024 16:00:16 GMT

@Buzzbee1 wrote:
Thank u for ur response. I have submitted two ticked since yesterday and no response

you check your inbox?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if really no reply, message them again today

Re: No network since 4 days

Buzzbee1 — Fri, 25 Oct 2024 16:09:27 GMT

There is no outage. My account is active and paid for

I have already submitted two tickets since yesterday and no response

Thank you

Re: No network since 4 days

Buzzbee1 — Fri, 25 Oct 2024 16:09:53 GMT

Thank u for ur response

The account is active and paid for

Re: No network since 4 days

Handy1 — Fri, 25 Oct 2024 16:11:06 GMT

@Buzzbee1 So since you checked your in box and no reply I suggest submitting another ticket

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network since 4 days

Buzzbee1 — Fri, 25 Oct 2024 16:14:23 GMT

Thank you for the link I found a response but oddly I never received any other notification that someone actually responded

Re: No network since 4 days

AK32 — Fri, 25 Oct 2024 16:15:13 GMT

I am seeing some others facing the same experience, hopefully it is fully resolved soon, but another member mentioned they were able to reach a customer service agent, and he refreshed their network settings and fixed the issue. If you messaged them yesterday and still no response, i would send another (new) message to them today

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

i hope you get it resolved soon

Re: No network since 4 days

Handy1 — Fri, 25 Oct 2024 16:15:48 GMT

@Buzzbee1 Yes you just have to keep checking in for the reply , but don’t send another ticket just reply to the response you got and go from there , hope they able to fix it for you quickly with account refresh

Re: No network since 4 days

Buzzbee1 — Fri, 25 Oct 2024 16:20:55 GMT

Thank you for the info .much appreciated