topic Re: QR Code will not load in Get Support

QR Code will not load

Susan23 — Fri, 25 Oct 2024 05:24:55 GMT

Hi

The QR code will not be picked up from my computer screen to my phone.

My phone IS turned on to WiFi

The camera settings ARE active for "scan QR Code"

I HAVE tried using the QR Code icon next to the camera lens.

I still can't get it to load. I's been MANY hours!!

Thank you

Re: QR Code will not load

golfball — Fri, 25 Oct 2024 07:34:24 GMT

Is there some kind of error you are receiving?

Re: QR Code will not load

Phil_Adelphus — Fri, 25 Oct 2024 10:32:14 GMT

@Susan23 Are you able to get the QR code in focus? I find with codes I often have to move the phone a bit further away or it's too blurry for the camera to recognize.

Re: QR Code will not load

softech — Fri, 25 Oct 2024 12:35:39 GMT

@Susan23

you already used the Public Mobile app to subscribe and you reached the Step 6 of the Subscription?

If you were using the Public Mobile app and reached Step 6, the esim would have already been installed by the app. Check the Sim Manager or Settings > Cellular screen, confirm if you have a Public Mobile esim there already

if you have only using the browser to subscribe and have not used PM app at all, then the activation was not done. You were only done payment and you need to download Public Mobile App to complete the activation. You don't need the QR code at this stage, you just need to head to the App Store, search Public Mobile and download the app

Re: QR Code will not load

Susan23 — Fri, 25 Oct 2024 21:49:43 GMT

No error. It just reverts to the normal screen

Re: QR Code will not load

Susan23 — Fri, 25 Oct 2024 21:52:06 GMT

No - I am still on step three - it wants me to download the QR code

Re: QR Code will not load

Susan23 — Fri, 25 Oct 2024 23:16:25 GMT

Softtech,

Thank you. I am only on step three. When I try to add the app from GooglePlay, it tells me that there is no account associated with this device, and to download the GooglePlay app first. When I go to do that, I get the same message (no account.)
I understand that PublicMobile is a "no frills" thing, but can't SOMEONE just get me activated??

Re: QR Code will not load

Phil_Adelphus — Fri, 25 Oct 2024 23:23:57 GMT

@Susan23 So you do not have a Google account?

Re: QR Code will not load

Susan23 — Fri, 25 Oct 2024 23:29:45 GMT

Yes, I have one. I can get into Gmail on both my computer and my phone.

Re: QR Code will not load

Phil_Adelphus — Sat, 26 Oct 2024 11:40:56 GMT

@Susan23 Yes, I have one. I can get into Gmail on both my computer and my phone.

Is your phone itself signed in to the Google account? It sounds like it may not be if you can't even download Google Play. If you need to contact Public Mobile customer service, open a ticket at the chat icon bottom right of this page or, if that doesn't work for you, send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It sounds to me as though your problem is with Google rather than Public Mobile (other than that PM requires their app to activate a plan).

Re: QR Code will not load

Susan23 — Sat, 26 Oct 2024 21:15:56 GMT

Thank you.

I found out yesterday that I WILL need a new physical SIM card. I*DID* check it on the system before I selected the e-card, but it was wrong. The guy in the store said that my phone soes not have that capability.

So, I will just go buy one - I don't want to wait for it to ship.

So, once I get the card, how do I move past stage 3, so I can transfer my number?

Thnaks for your help

Re: QR Code will not load

Phil_Adelphus — Sun, 27 Oct 2024 17:31:03 GMT

@Susan23 Since you originally opted for esim, contact customer service to help get you up and running once you have the physical sim card. Either open a ticket at the chat icon bottom right of this page, or send support a private message using the link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: QR Code will not load

Susan23 — Sun, 27 Oct 2024 21:32:11 GMT

THANKS!