topic Re: Sim not deliver in Get Support

Sim not deliver

Rubi574 — Fri, 25 Oct 2024 09:02:40 GMT

In September 27 I ordered sim on public mobile website but my sim is not delivered any body told me my payment is done why sim not delivered

Re: Sim not deliver

softech — Fri, 25 Oct 2024 04:00:55 GMT

@Rubi574

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been way over that, you should open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim not deliver

Sansan — Fri, 25 Oct 2024 04:02:09 GMT

Usually take 10 business days. I would advise you to contact Public Mobile and let them know. See what they will do for you.

In the meantime, see if there is a Telus/Koodo store near you. Ask them if they sell Public Mobile SIM and purchase for $10+.

Some people also buy it from Amazon.

Then see if Public Mobile will reimburse you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or use the next link if you cannot sign in.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437