topic Re: Cannot make outbound calls when I’m not on wifi in Get Support

Cannot make outbound calls when I’m not on wifi

Courts1 — Fri, 25 Oct 2024 01:47:12 GMT

Just made the transfer to this provider yesterday, and am confused as to why I can only text (but not to androids) and make calls while I’m on wifi?

Re: Cannot make outbound calls when I’m not on wifi

Chalupa_Batman — Fri, 25 Oct 2024 01:20:48 GMT

Hello @Courts1

Public Mobile does not offer WiFi calling. With regards to texting, you may wish to go into your settings and reset your network settings and then reboot.

Can you at least make calls and receive calls? Use data? If you ported over, does your old SIM card still work in your phone?

Re: Cannot make outbound calls when I’m not on wifi

Phil_Adelphus — Fri, 25 Oct 2024 01:20:26 GMT

@Courts1 Did you put a Public Mobile sim into your phone and re-start it?

Re: Cannot make outbound calls when I’m not on wifi

Courts1 — Fri, 25 Oct 2024 01:22:15 GMT

No. I did the esims (I don’t remember the acronym)

Re: Cannot make outbound calls when I’m not on wifi

Chalupa_Batman — Fri, 25 Oct 2024 01:23:14 GMT

@Courts1 wrote:
No. I did the esims (I don’t remember the acronym)

You can go into your network settings and choose the Public Mobile eSIM as your PRIMARY then reboot.

Re: Cannot make outbound calls when I’m not on wifi

umnikke8 — Fri, 25 Oct 2024 01:48:30 GMT

You're probably sending iMessages and not SMS texts, those use a data connection, including wifi. So most likely you aren't properly connected to the Public wireless network yet, it didn't get setup properly.

Re: Cannot make outbound calls when I’m not on wifi

Courts1 — Fri, 25 Oct 2024 01:59:59 GMT

I might have to start this process over? I just looked back into my email and noticed a Public Mobile email that had a QR code attached. So I’ve clearly messed up the 90 minute deadline.

is there an option to starting the process over again?

Re: Cannot make outbound calls when I’m not on wifi

Handy1 — Fri, 25 Oct 2024 02:17:11 GMT

@Courts1 The 90 minute deadline is for leaving your old providers sim in the phone to reply YES to the confirmation text to port . If you need more assistance from support to resend the port request you can get help from support . One way to know for certain is the port didn’t complete or not is to text your old providers sim does it still work ?

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