topic Re: How to check if my phone is compatible with an esim in Get Support

How to check if my phone is compatible with an esim

Roche123 — Fri, 25 Oct 2024 01:45:08 GMT

I got a new phone and what to transfer over my subscription to my new phone. Can this be done?

Re: How to check if my phone is compatible with an esim

Chalupa_Batman — Fri, 25 Oct 2024 01:30:18 GMT

@Roche123 wrote:
I got a new phone and what to transfer over my subscription to my new phone. Can this be done?

Hi @Roche123 Have you tried Google? Maybe the phone manufacturers website?

Re: How to check if my phone is compatible with an esim

hTideGnow — Fri, 25 Oct 2024 01:30:48 GMT

HI @Roche123

esim usually not an issue with compatibility

it is more the network band the problem. So, what phone do you have?

Re: How to check if my phone is compatible with an esim

slusagm — Fri, 25 Oct 2024 01:31:48 GMT

possible, what phone you have?

and is esim critical to you? physical sim is not bad just in case esim does not work

Re: How to check if my phone is compatible with an esim

Roche123 — Fri, 25 Oct 2024 01:33:30 GMT

Thanks! I checked with google it is compatible. It's a iPhone 16.

Re: How to check if my phone is compatible with an esim

hTideGnow — Fri, 25 Oct 2024 01:34:31 GMT

yes, iPhone 16 works very well. Just helped a friend to activate his account here with the phone

Re: How to check if my phone is compatible with an esim

Roche123 — Fri, 25 Oct 2024 01:36:35 GMT

How do I connect to my account. I can't access my old phone to see the details if it is an esim or not. If I purchase a new esim will I have to purchase a new plan?

Re: How to check if my phone is compatible with an esim

hTideGnow — Fri, 25 Oct 2024 01:42:57 GMT

hi @Roche123

so, you are existing PM subscxriber?

usually you just need to download PM app, login ,and choose email to get 2FA code (on the 2FA step, click Didn't receive code and choose email)

once you are in the app, go to Account page, and buy sim and choose esim

if you cannot login the app, then ask PM support agent to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to check if my phone is compatible with an esim

umnikke8 — Fri, 25 Oct 2024 01:46:25 GMT

Take SIM out of old phone, put it in new phone, subscription transferred. Thats all there is to it.

If you want to switch to esim it's more work. But you can do that at a different time too.

Re: How to check if my phone is compatible with an esim

Roche123 — Fri, 25 Oct 2024 01:45:25 GMT

Thanks that is most helpful. I will give it a try.