topic Re: I can't seem to transfer my phone number from my old iPhone to my new one in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266248#M873248 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/371866">@SindyZ</a>&nbsp; Download the Public Mobile app on your new phone, log in to your account and purchase a new esim. &nbsp;You should be credited with the $5 cost since you already have esim.</P> Fri, 25 Oct 2024 01:16:51 GMT Phil_Adelphus 2024-10-25T01:16:51Z I can't seem to transfer my phone number from my old iPhone to my new one https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266246#M873247 <P>Hello</P><P>I just upgraded from an iPhone XS to an iPhone 16 Pro, and I am not able to transfer my phone number.&nbsp; When I choose "transfer from nearby iphone", my phone number comes up, but it is greyed out, and underneath the phone number it says "transfer not supported".&nbsp; Do I need to purchase a new eSim?</P> Fri, 25 Oct 2024 09:08:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266246#M873247 SindyZ 2024-10-25T09:08:00Z Re: I can't seem to transfer my phone number from my old iPhone to my new one https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266248#M873248 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/371866">@SindyZ</a>&nbsp; Download the Public Mobile app on your new phone, log in to your account and purchase a new esim. &nbsp;You should be credited with the $5 cost since you already have esim.</P> Fri, 25 Oct 2024 01:16:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266248#M873248 Phil_Adelphus 2024-10-25T01:16:51Z Re: I can't seem to transfer my phone number from my old iPhone to my new one https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266249#M873249 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/371866">@SindyZ</a>&nbsp;</P><P>Download the PM app on your new iPhone 16 pro. &nbsp;Login into your PM account and then purchase a new ESIM for your new phone. &nbsp;You should not be charged again. &nbsp;Once the eSIM is activated on your new phone, the old eSIM will not work on the old phone XS.&nbsp;</P><P><A href="https://publicmobile.ca/en/ab/get-help/articles/esim-faqs" target="_blank">https://publicmobile.ca/en/ab/get-help/articles/esim-faqs</A></P> Fri, 25 Oct 2024 01:17:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266249#M873249 Dunkman 2024-10-25T01:17:30Z Re: I can't seem to transfer my phone number from my old iPhone to my new one https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266250#M873250 <P>Thanks!&nbsp; Will do that!</P> Fri, 25 Oct 2024 01:17:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-seem-to-transfer-my-phone-number-from-my-old-iPhone-to/m-p/1266250#M873250 SindyZ 2024-10-25T01:17:34Z