topic Re: Forgot email in Get Support

Forgot email

Shadvet — Fri, 25 Oct 2024 00:49:35 GMT

Hi i have been using public mobile for over a year. My credit card expired and now I can not login to my account to update credit card. I have forgotten my email

Re: Forgot email

Dunkman — Fri, 25 Oct 2024 00:51:52 GMT

@Shadvet

There should be a link for forgot email. Enter mobile number.

https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

Re: Forgot email

Shadvet — Fri, 25 Oct 2024 01:06:07 GMT

I put the phone number and it says we have sent link to registered email account and I don’t know the email

Re: Forgot email

Dunkman — Fri, 25 Oct 2024 01:10:12 GMT

@Shadvet

You can check your various email accounts to see whether you received the link. How many email addresses do you have?

Otherwise, you can contact customer service agent but it usually will take a few hours for response.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Be prepared to answer some security questions to confirm your identity.

Re: Forgot email

BKNS27 — Fri, 25 Oct 2024 03:04:27 GMT

@Shadvet

So how/who setup your account?

You need a valid email address and create a password.

Re: Forgot email

smp999 — Fri, 25 Oct 2024 11:56:43 GMT

Well you made it to this forum. Send a Private Message to a CustAgent and ask. You can ask them to hide the email somewhat, eg ask them what comes after the '@' eg is it gmail or hotmail, that may be enough to trigger your memory, or maybe r*******9@gmail.com, you would have to fill in the rest