topic Re: voice call not working in Get Support

voice call not working

pingkaic1 — Thu, 24 Oct 2024 21:57:45 GMT

URGENT

I last used my cell phone yesterday with outgoing and incoming call. This morning, I cannot dial out and receive any call. SMS is working normal. Checked settings and nothing abnormal; not on "Do Not Disturb", not on "Air Plane" mode. Tried shutting off and restarting the phone. Still would not work.

Tried inserting the Public Mobile Sim Card into another identical phone (Huawei Y9 2019). Still would not work. I concluded that the Public Mobile Sim Card is in fault and needs a free replacement from Public Mobile. Thank you

Re: voice call not working

Handy1 — Thu, 24 Oct 2024 22:03:20 GMT

@pingkaic1 You can certainly ask PM for reimbursement for new sim , might be quicker to pick one up from Telus /koodo store or order from Amazon . Can take 3 weeks to arrive from PM . Once you have new SIM card in hand log into your account profile page and sim swap the number to keep same phone number and plan

SIM SWAPPING profile tabs

Re: voice call not working

pingkaic1 — Thu, 24 Oct 2024 22:06:19 GMT

How can I ask PM to get a free replacement card?

Re: voice call not working

computergeek541 — Thu, 24 Oct 2024 22:12:00 GMT

Re: voice call not working

Handy1 — Thu, 24 Oct 2024 22:13:07 GMT

@pingkaic1 I don’t know if they will but you can ask

here’s how

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: voice call not working

Phil_Adelphus — Thu, 24 Oct 2024 22:56:05 GMT

@pingkaic1 Is there a chance that you can try the sim in a different brand of phone that is VoLTE approved (see list here) https://www.publicmobile.ca/en/on/get-help/articles/volte

Some else reported earlier that 3G was not working in their area which means that a non-VoLTE phone will not be able to make calls as it can not call over LTE. There are no Huawei phones on the VoLTE list so this would help to eliminate its being a sim problem if your sim works in a VoLTE phone.

Re: voice call not working

Peter3389 — Fri, 25 Oct 2024 02:11:12 GMT

Same thing happened to my phone, I found the voLET was disabled, when I enabled it, problem solved.