https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation-and-Cancelling-Subscription/m-p/1266144#M873177 <DIV class=""><DIV><P>I opened a new account for my mom since she's been locked out of her previous one (she's been abroad since April). I set up a new account for her hoping to transfer her phone number over so she wouldn't lose it. That didn't work since her phone is unable to activate the account. So now I want to cancel the subscription, but am not sure how to without activating the account first.</P></DIV></DIV><DIV class=""><DIV class=""><DIV>&nbsp;</DIV></DIV></DIV> Thu, 24 Oct 2024 21:28:45 GMT hollandos 2024-10-24T21:28:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation-and-Cancelling-Subscription/m-p/1266144#M873177 <DIV class=""><DIV><P>I opened a new account for my mom since she's been locked out of her previous one (she's been abroad since April). I set up a new account for her hoping to transfer her phone number over so she wouldn't lose it. That didn't work since her phone is unable to activate the account. So now I want to cancel the subscription, but am not sure how to without activating the account first.</P></DIV></DIV><DIV class=""><DIV class=""><DIV>&nbsp;</DIV></DIV></DIV> Thu, 24 Oct 2024 21:28:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation-and-Cancelling-Subscription/m-p/1266144#M873177 hollandos 2024-10-24T21:28:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation-and-Cancelling-Subscription/m-p/1266181#M873205 <P>If she had an account but account get suspended and then closed due to no pay, she cannot get same phone number anymore.</P><P>To 'cancel' her account she has to turn off Subscription and her account will be deleted after 90 days of no pay.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Meow_0-1729809029467.png"><img src="https://productioncommunity.publicmobile.ca/skins/images/3FB3FDFE64C1C8BA5ACC0521931856D2/responsive_peak/images/image_not_found.png" alt="Meow_0-1729809029467.png" /></span></P><P>&nbsp;</P> Thu, 24 Oct 2024 22:30:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation-and-Cancelling-Subscription/m-p/1266181#M873205 Meow 2024-10-24T22:30:38Z