topic Re: subscription not activated in Get Support

subscription not activated

ljubi2002 — Thu, 24 Oct 2024 23:03:04 GMT

please i need help my subscription wont activate and i the agent was not helpful what do i do?

I was on step 6 on the app of activation and it just said "subscription not activated" I've been trying to set this up for like2 hours now i am getting so frustrated. this is my second sim card i purchased from them because the first didn't work as well and i feel like I'm getting scammed.

Re: subscription not activated

slusagm — Thu, 24 Oct 2024 21:21:51 GMT

we are just customers here, only agent can help in activation problem

you have been talking to an agent already? if you are, reply and ask for escalation.

if you have not message them yet, here you are:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription not activated

Handy1 — Thu, 24 Oct 2024 21:24:05 GMT

@ljubi2002 No worries let support be your friend and help you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription not activated

ljubi2002 — Thu, 24 Oct 2024 21:24:16 GMT

thank you for your reply, the agent told me to post on here though

Re: subscription not activated

lilyrao123 — Thu, 24 Oct 2024 21:57:00 GMT

As far as I know. Their system is wrong. I picked a number and it didn't work because this is number is already used by another customer. So the agent helped me to activate my account with another number they gave to me. However, I would like to change a number I like, so I did. Again, this new one cannot be activated and I cannot go back to the one they gave to me either. I've been wasting hours on it. If I know I have to go through the same problem again, I wouldn't want to change the number they gave manually.

Good luck!

Re: subscription not activated

Handy1 — Thu, 24 Oct 2024 21:59:32 GMT

@lilyrao123 Yes it’s a glitch I to have picked number from the PM pool of number only to find out it belonged to someone else . Only option was to choose new number in my account . You can change your number 4x for free every 30 days on profile page of your account

Change # on profile tabs

Re: subscription not activated

ljubi2002 — Thu, 24 Oct 2024 22:01:38 GMT

i cant even get to that pge

Re: subscription not activated

lilyrao123 — Thu, 24 Oct 2024 22:03:16 GMT

I did change new number, but it always belongs to somebody else I guess. I try to switch to the one they gave to me, but it is not in the pool.

Re: subscription not activated

Handy1 — Thu, 24 Oct 2024 22:06:20 GMT

@ljubi2002 Are you trying in the website not the app can be done in both but my screen shots are from the PM website , I find it easier to navigate

Re: subscription not activated

lilyrao123 — Thu, 24 Oct 2024 22:06:51 GMT

It is under your account and profile. However, you only have 4 chances and every time the number is already used by somebody else. I mean the numbers in that pool are actually not availabe. Don't try, let them give you a number instead. The system is wrong.

Re: subscription not activated

Handy1 — Thu, 24 Oct 2024 22:08:02 GMT

@lilyrao123 You can change the number 4x for free every 30 days

Re: subscription not activated

lilyrao123 — Thu, 24 Oct 2024 22:09:21 GMT

No use. I've tried two times. They also belong to somebody else. No need to try a wrong system.