topic SMS message not working in Get Support

SMS message not working

Lux99 — Thu, 24 Oct 2024 20:45:35 GMT

I recently ported my number from Rogers and now my SMS isn't working. I've tried turning my phone off and on, and resetting network settings, but no luck. The support team suggested erasing and resetting my phone, but I don't have enough iCloud storage and will lose all my photos. Any other recommendations? I have an iPhone.

Re: SMS message not working

Handy1 — Thu, 24 Oct 2024 20:46:29 GMT

@Lux99 Can you try your SIM card in another phone to test ?

Re: SMS message not working

will13am — Thu, 24 Oct 2024 20:48:31 GMT

@Lux99 , by chance have you set iMessages as the default messaging platform?

Re: SMS message not working

Phil_Adelphus — Thu, 24 Oct 2024 20:52:01 GMT

@Lux99 Go to Settings - Messages - Send and Receive and make sure your phone number is checked and not just email addresses. Also make sure Send as SMS is enabled.

Re: SMS message not working

BKNS27 — Thu, 24 Oct 2024 21:19:40 GMT

@Lux99

If you have enough storage to download the Google Photo app?

You can use the app to have all you photo transferred automatically and you can delete the photos on your iPhone.

Re: SMS message not working

Lux99 — Fri, 25 Oct 2024 13:46:29 GMT

Thanks. I downloaded Google photos app aswell. It is an option I can explore. Thank you

Re: SMS message not working

Lux99 — Fri, 25 Oct 2024 13:47:37 GMT

I confirmed that it is set correctly. Thanks. Still having issues.

Re: SMS message not working

Lux99 — Fri, 25 Oct 2024 13:48:24 GMT

I have an eSIM, so I am not sure if I need to get a physical sim to try that option

Re: SMS message not working

Handy1 — Fri, 25 Oct 2024 13:57:05 GMT

@Lux99 Can you try turning off iMessage and turn off face time , then shut phone off for 2-5 mins , then turn phone back on and turn on iMessage and face time and test again

Re: SMS message not working

hTideGnow — Fri, 25 Oct 2024 14:06:43 GMT

HI @Lux99

you can't test your esim on another phone

go to iMessage settings, remove the phone number and reboot phone. Then go back and and add the number back to re-register

Re: SMS message not working

Lux99 — Fri, 01 Nov 2024 14:05:11 GMT

it worked. Thank you.