topic Re: Hello in Get Support

Hello

Harsh22 — Thu, 24 Oct 2024 18:31:27 GMT

I am not able to make payment after I missed my payment Anyone here, please i need help .. Public Mobile plz

Re: Hello

slusagm — Thu, 24 Oct 2024 18:32:02 GMT

Re: Hello

Harsh22 — Thu, 24 Oct 2024 18:33:41 GMT

I am not able to make it it dosent show up anything..

Re: Hello

Handy1 — Thu, 24 Oct 2024 18:33:41 GMT

@Harsh22 You can buy payment voucher from shoppers and load funds *611 to resume services right away , or log into your account and go to payment page and load funds with credit card or voucher and make payment and reboot the phone

Re: Hello

Harsh22 — Thu, 24 Oct 2024 18:38:41 GMT

I do not have option for that this is problem

Re: Hello

Handy1 — Thu, 24 Oct 2024 18:40:27 GMT

@Harsh22 My pic is from using the website not app , try it there I find it better for most things anyways

Re: Hello

Harsh22 — Thu, 24 Oct 2024 18:40:41 GMT

I do not have credit/debit option .. Can anyone give me costumer care number.. PM

Re: Hello

Handy1 — Thu, 24 Oct 2024 18:42:15 GMT

@Harsh22 There’s no customer care number support all online you have to engage them private message here

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hello

softech — Thu, 24 Oct 2024 18:42:20 GMT

@Harsh22

you need to manually payment to resume service if autopay fails

if you don't see such a button, use the following link to go to the Add Fund to account page using the browser, load enough fund for the system to renew your service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

After you make the payment, logoff from My Account and reboot the phone and test

Re: Hello

slusagm — Thu, 24 Oct 2024 18:43:00 GMT

what you need to do now is to put your account to Lost/Stolen first (From Account page on the app, click Report Lost/Stolen device). Then Logout and log back in and undo the Lost/Stolen. The system should then renew