topic Re: Please help - Cannot Renew Subscription in Get Support

Please help - Cannot Renew Subscription

Greg82 — Thu, 24 Oct 2024 17:26:16 GMT

This is getting to be the most frustrating and annoying online self service platform known to mankind. I did not have money on my visa for payment today so I put money on it and now it's taken me over an hour to get absolutley no where and cannot get subscription to start working again 😞

Re: Please help - Cannot Renew Subscription

hTideGnow — Thu, 24 Oct 2024 17:29:11 GMT

you see a button Pay and Resume service now? click and make a payment there

Re: Please help - Cannot Renew Subscription

Handy1 — Thu, 24 Oct 2024 17:31:05 GMT

@Greg82 Do you not see pay now button ? Tap it or in your payment page you can manually add funds with credit card or voucher . And you can add voucher *611 also and get from shoppers drug mart to resume services right away after you make payment reboot the phone you should be good

Re: Please help - Cannot Renew Subscription

softech — Thu, 24 Oct 2024 17:31:30 GMT

@Greg82

you need to manually payment to resume service if your plan is already suspended

if you don't see such a button, use the following link to go to the Add Fund to account page, load enough fund for the system to renew your service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

After you make the payment, logoff from My Account and reboot the phone and test