topic Re: No service, need help in Get Support

No service, need help

genero15 — Thu, 24 Oct 2024 14:10:30 GMT

I checked my account but it is active on the website, I can't receive any call or text and I can't text or call others either. Can't use my data too. This has been happening for 3 days now

Re: No service, need help

slusagm — Thu, 24 Oct 2024 14:12:13 GMT

did you try reset all networks on your phone?

or try your sim card in another phone

But if both not helpful, try message support agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service, need help

genero15 — Thu, 24 Oct 2024 14:32:50 GMT

ya I tried both, still nothing

Re: No service, need help

hTideGnow — Thu, 24 Oct 2024 14:35:10 GMT

if your sim not work with another phone, it is either account problem or network

you can try in different area, but at the same time, ask PM first. Messsege them

Re: No service, need help

BKNS27 — Thu, 24 Oct 2024 15:01:17 GMT

@genero15

Also check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

Re: No service, need help

slusagm — Thu, 24 Oct 2024 15:14:28 GMT

better to use the Telus official outage map

https://www.telus.com/en/ab/outages

the "isservicedown" is not accurate