topic data not connecting in Get Support

data not connecting

Baby_123456 — Thu, 24 Oct 2024 13:27:49 GMT

I got reward 1GB date on my I phone but it is not connecting

Re: data not connecting

slusagm — Thu, 24 Oct 2024 13:30:29 GMT

rewards 1GB data? you just redeemed?

is that showing up on your My Account yet? check it first

if it is there, reboot your phone and try. And make sure you don't have data limit enabled on your phone

Re: data not connecting

Handy1 — Thu, 24 Oct 2024 13:33:56 GMT

@Baby_123456 If you just got 1GB data add on and it’s not working try rebooting the phone first if you have not already and see if that helps , if still not working get support to investigate for ya

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data not connecting

hTideGnow — Thu, 24 Oct 2024 13:36:13 GMT

hi @Baby_123456

did you reboot the phone? Tried Reset All networks?

and check My account using Incognito/private/secret mode on your browser to confirm if the data is still there, just in case you used up that as well

if the data is there and you cannot use it, maybe ask support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437